Pls. note that packages to return must have on them text on all shipping documents as well as the parcel itself the unmistakable huge characters
"Return Goods to Sender"
widely on the cover of the box and on all shipping papers. If this is not done properly we are charged a rediculous amount of Importduties and VAT. And this we will not accept, and so shoes will be send back to your door by your postal service.
The following items are not returnable or refundable: ALL CUSTOMS, SPECIAL ORDER ITEMS, CUSTOMIZED ORDER ITEMS, ALL SHIPPING CHARGES.
SOILED SHOES AND SHOES WITH SOILED SOLES CANNOT BE RETURNED FOR REFUND, CREDIT OR EXCHANGE.
NO RETURNS ACCEPTED AFTER 30 DAYS FROM ORIGINAL SHIP DATE.
Purchaser is responsible for all shipping charges on returns. For your own protection, please insure all returned goods. WE CAN’T GIVE CREDIT FOR LOST, STOLEN OR DAMAGED GOODS DURING SHIPMENT.
You must cancel an order before it is shipped to avoid shipping charges, but there’s 15% re-stocking fee since our manufacture already prepared making your order the next business day after your order. If you cancel an order that has already shipped, shipping fees and re-stocking fees will apply.
7310 Woodbine Ave., Unit 7A, Markam,